okwwbd Privacy Policy — Your information is safe with us
This document clearly explains how your personal information is collected, used, stored, and protected on the okwwbd platform.
Introduction
okwwbd is a safe and reliable online casino and sports betting platform for players in Bangladesh. We believe that protecting the privacy of our users' personal information is our first and foremost responsibility. This privacy policy document applies when you use the okwwbd website, register an account, or use any of our services.
Please read this document carefully. By opening an account or using services on this site, you are considered to have agreed to the privacy policy described below.
What information we collect
Registration and identity information
When you open an account at okwwbd, we collect the following information:
- Full name and date of birth
- Active email address
- Mobile number
- Residential address
- Preferred username and password (stored in encrypted form)
Financial and payment information
To process deposits and withdrawals, we collect:
- bKash, Nagad, Rocket, or Upay account number (mobile banking)
- Bank account number and routing information (for bank transfers)
- Transaction history and amounts
We never directly store full card numbers, CVV codes, or complete banking credentials.
Usage and technical information
We also automatically collect the following technical information:
- IP address and device identifier
- Browser type, version, and operating system
- Time of site access and navigation path
- Which games were played, how long they were played, and betting activity
- Referral source and search keywords
Purpose of data use
Service delivery and management
We use your information to create and manage your okwwbd account, process deposits and withdrawals, apply bonuses, and confirm transactions.
Identity verification and fraud prevention
Identity verification procedures are carried out to keep your account secure, prevent unauthorized access, and combat all forms of fraud including money laundering.
Support and communication
Your contact information is used to answer your questions and resolve issues, share important updates, and provide assistance through our 24/7 live chat support service.
Service improvement and personalization
Data is analyzed to assess our platform's performance, develop new features, and tailor your experience to your personal preferences.
Data storage and security
Encryption and security technology
okwwbd uses SSL (Secure Socket Layer) encryption technology to protect all data transmissions. This means all information sent between your browser and our servers is encrypted, making it difficult for any third party to read or steal.
Data retention period
Your personal information will be stored for as long as your account remains active. Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory obligations.
Internal access controls
Among okwwbd staff, only those who need your information for their work can access a defined set of data. All staff are bound by strict confidentiality agreements.
Sharing information with third parties
We never sell
okwwbd never sells, rents, or exchanges your personal information. Your data may only be shared with third parties for limited purposes and in specific circumstances.
When information may be shared
- Payment processors: With bKash, Nagad, Rocket, Upay, and banking partners — solely for processing transactions.
- Game providers: With providers including Pragmatic Play, Evolution Gaming, and Spribe — solely for gameplay fairness and session management.
- Legal obligations: In response to a court order or a valid request from a law enforcement agency.
- Security investigations: When required to investigate suspected fraud, hacking, or money laundering activity.
In all of the above cases, third parties are contractually bound to uphold our privacy standards.
Cookies and tracking technologies
What cookies are and why they are used
Cookies are small text files stored in your browser. okwwbd uses cookies for the following purposes:
- Essential cookies: To maintain your login session, perform security verification, and ensure the core functionality of the site.
- Analytics cookies: To understand which pages are used most and where issues are occurring.
- Preference cookies: To remember your language and display preferences.
Cookie controls
You can manage or reject cookies at any time through your browser settings. Please note that disabling essential cookies may prevent some site features from working properly and may interrupt your login session.
Your rights
As a user of okwwbd, you have the following rights over your personal information:
Right to access
You can request at any time to know what information we hold about you.
Right to correction
If any of your information is incorrect or incomplete, you can request that we correct it.
Right to deletion
In certain circumstances you may request the deletion of your personal information, though complete deletion may not be possible if legal obligations exist.
Right to object to processing
You have the right to object at any time to the use of your information for marketing purposes.
Right to data portability
You have the right to receive your personal information in a readable format and, where needed, to transfer it to another service.
Right to restrict processing
In certain circumstances you may request that the processing of your information be restricted.
How to exercise your rights
To exercise any of the above rights, please contact our support team. After verifying your request, we will take action as promptly as possible.
Account deactivation and data deletion
Account closure process
If you wish to permanently close your okwwbd account, please contact us via live chat or email. Once the request is received and verified, the account will be deactivated.
Data retention period
Even after an account is closed, certain information may be retained for a specified period for the following reasons:
- Financial records and transaction history — to meet legal obligations
- For fraud prevention and security reviews
- To resolve existing disputes or legal claims
Once those purposes are fulfilled, your information will be securely deleted or anonymized.
Protection of minors
21+ age policy
okwwbd is for users aged 21 and above only. We do not knowingly collect any personal information from minors. Age verification is mandatory during the registration process.
If we learn that a minor has opened an account, that account will be closed immediately and the associated information will be deleted.
Policy changes and updates
Notice of changes
okwwbd reserves the right to change or update this privacy policy at any time. If a significant change is made, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A clear notice will be displayed when you log in to the site
- The "Last updated" date at the top of this page will change
Continued use of the site after any changes will be considered your acceptance of the new policy. We therefore recommend reviewing this page regularly.
Contact us
Privacy-related questions
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights, please contact us. Our dedicated team is always ready to answer your questions.
Regardless of the nature of your request, we will do our best to respond as quickly as possible. For complex matters, appropriate action will be taken following investigation and verification.
Support channels
Live Chat
24/7 direct support available in Bengali
Email
[email protected]
For any privacy-related request, please include "Privacy Request" at the start of your subject line.